Frequently Asked Questions
If you've got a question about your tickets, our standard terms and conditions or any other aspect of our service, you should be able to find the answer below. If you can't find the answer, get in touch. We're always happy to help.
Entering a competition is simple. In order to enter a competition, you must answer the riddle to ensure that you can proceed with your entry.
Sure! You can purchase as many entries as you wish, so long as they are available. However, in some instances, there are limits of tickets per user and is specified by the promoter.
Absolutely. Prize draws are automated by Raffique software or Drawn by Random Draws UK. We have no control or influence over the selection of the winner. The Raffique platform ensures that everyone participates in a fair prize draw. You are always protected with Raffique.
If all tickets do not sell, Raffique release 75% of the paid-for ticket sales as an alternative prize to the winning ticket holder. Equally, this is the default if a promoter does not provide the prize.
For the majority of our prize draws, the winner is picked randomly once the competition closes. Our software randomly picks the winner and uses PHP function mt_rand() which provides solid randomisation for this purpose. This is revealed on a page refresh at the time the draw ends.
For draws over £10,000 value we employ the services of Random Draws UK, this ensures a fair, unbiased and reliable draw. By using randomdraws.co.uk, we are using a third-party system that is independent from Raffique. All draws pulled by Random Draws UK are given a 'Certification of Random Draw'. All winners are additionally published on their hosted URL.
When a live draw held is held on the @WinWithRaffique Facebook page you're actually viewing a live reveal. You will find this information on the competition page under the tab "What kind of draw". Do follow our page to be notified of this and other live draws, offers and promotions from Raffique.
All software used (including our own) complies with the Advertising Standards Authority CAP Code. All winners are published on their specific prize draw URL.
You will be notified via email. Paid entries are located in the ‘Orders’ section of 'Your Account' on Our Platform. Ticket numbers are found within your orders.
The promoter will get in touch to arrange to collection/delivery of the prize. Details of this will be in the competition description.
Raffique takes 10% Service Fee to cover a variety of costs including, but not limited to; rental of our fully compliant prize draw platform, card processing fee's (transaction fees), website maintenance and hosting.